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5 min read

June 24th 2023

A guide to choosing your perfect gelato supplier

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Indulging in a delicious scoop of gelato is a delightful experience, but for gelato shop owners and event planners, finding the right gelato supplier is essential. While factors like quality, flavour variety, and price are crucial, there is one aspect that often gets overlooked: service and support. In this blog post, we will explore why service and support should be among the top criteria when selecting a gelato supplier.

Customer-Centric Approach

A gelato supplier with a customer-centric approach goes above and beyond to understand your needs and provide personalised solutions. Look for a supplier that values your business and takes the time to listen to your requirements. They should be responsive, attentive, and willing to offer guidance and support throughout your partnership.

Reliable Ordering and Delivery Process

Efficiency in the ordering and delivery process is crucial to running a successful gelato business. A reliable supplier should offer streamlined and convenient ordering methods, whether it's through phone, email, or an online platform. Additionally, they should have a robust delivery system in place, ensuring that your gelato arrives fresh and on time, every time.

Comprehensive Training and Support

A great gelato supplier understands that your success is their success. They should offer comprehensive training and support to help you make the most of their products. From gelato presentation techniques to menu development, a supplier that goes the extra mile to equip you with the necessary knowledge and skills sets you up for long-term success.

Product Development and Innovation

A supplier committed to excellence will continuously strive to improve their products and stay ahead of industry trends. They should invest in research and development to introduce new flavours, innovative creations, and seasonal offerings. A partner who values innovation ensures that your gelato offerings remain exciting and appealing to your customers.

Dedicated Account Management

Having a dedicated account manager who serves as your point of contact adds an extra layer of convenience and personalised service. A supplier with a dedicated account management team ensures that your queries are addressed promptly, orders are accurately processed, and any issues or concerns are resolved swiftly.


When selecting a gelato supplier for your business, don't overlook the importance of service and support. The right supplier will be more than just a provider of quality gelato; they will be a reliable partner, offering exceptional customer service, comprehensive support, and a genuine commitment to your success. By considering these criteria, you can choose a gelato supplier that not only delivers delicious flavours but also supports you every step of the way on your gelato journey.

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